Dispute Resolution Policy | Elevare™ Career Institute

This policy governs complaints from students respecting Elevare™ Career Institute and any aspect of its operations.
A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.
The process by which the student complaint will be handled is as follows:
1. Student complaints must be made in writing.
2. Upon submission of the complaint to the Executive Director, Alda Messiah, who can be reached at alda@elevareci.ca
3. The Executive Director will then reach out to the affected parties to determine an equitable resolution to the complaint.
4. If the Executive Director is unavailable or is the subject of the complaint, the alternate individual can be reached at maryellen@ascentiaci.ca
5. The institution will provide the reasons for the determination and any reconsideration (if applicable) to the student within 30 days after the date on which the student made the complaint.
6. The written reasons will advise a student, that if the student is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Branch (PTIB) (www.privatetraininginstitutions.gov.bc.ca). Complaints must be filed with PTIB within one year of the date a student completes, is dismissed from, or withdraws from the program.
The student making the complaint may be represented by an agent or a lawyer.